When a visitor cannot find exactly what they're looking for on your website. They leave.
This is why on-site search matters
Did you know?
Up to 30% of visitors will use site search if it is available
Searchers are 2x more likely to convert than non-searchers
When surveyed, 68% of shoppers said they would not return to a website that provided a poor search experience
There are over 1 Billion voice searches per month
50% of searches are four words or longer
Run this quick test on your own website:
Is your site search clearly displayed in the header?
Can you find the product you're looking for if you misspell the product name or SKU?
Will your site search return relevant results if you use a search query of four words or more such as "black tennis shoes under 80?"
Try a few different searches: a. Are any of your searches producing completely irrelevant results? b. Are any of your search results displaying out of stock products? c. When no search results are returned, does your site recommend similar products?
Does your site offer voice search?
If visitors are suffering from any of these issues on your site
Can't find the right product if they make a spelling error
Can't find the right product unless they search very simply, or use the exact product name
Can't voice search
Are seeing out of stock or discontinued products they can't buy when they search
Klevu leverages best-in-breed AI and Natural Language Processing to provide your website visitors exactly what they're looking for.
Somm Cellars is a Manhattan based high-end wine and liquor store with an exceptionally deep and diverse portfolio. In addition to one of the largest Burgundy collection Somm Cellars product range includes an impressive collection of wine and spirits from all over the world.
Somm Cellars has an on-line and brick-and-mortar presence.
Omnycode is a NYC-based e-commerce agency that provides a full range of business services and solutions. From developing digital strategy through to final implementation, our forward-thinking minds are focused on accelerating the growth and profitability of your online business.